Refund Policy — 14-Day Refund on Pro Passes

Last updated: 15 November 2026

Every Pro pass (30 days, 1 year, lifetime) can be refunded in full within 14 days of payment, for any reason. Write to support@thecrossstitchpatternmaker.com from the email you paid with, or include it in your message. We refund to the original payment method (card, PayPal account or other); banks usually show it within 5–10 days.

When a pass is refunded, Pro ends on your account. PDFs you already downloaded stay on your device.

Passes are one-time payments. They never renew and there is nothing to cancel. Card payments are processed by Stripe; when Stripe acts as the seller of record, its terms for refunds and taxes apply alongside this policy. If you paid with PayPal, we refund it through PayPal.